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365 Connect Launches Comprehensive Affordable Housing Online Resident Services Program
NEW ORLEANS, LA - 365 Connect, the New Orleans based, award-winning online
technology platform provider for the multifamily housing industry, announced today
the launch of its Comprehensive Online Resident Services Program
for the affordable housing industry. An acknowledged pioneer in delivering electronic
resident service programs to the affordable housing industry for nearly a decade,
365 Connect's Comprehensive Online Resident Services Program
is the first Internet-based Resident Services Platform approved by a Housing
Finance Agency, in 2004, to deliver compliance required Resident Services
through the Internet. The launch of the Comprehensive Online Resident Services
Program further cements 365 Connect’s role as the leader
in creating leading edge, Web-based technology solutions that function across the
entire spectrum of the multifamily housing industry.
365 Connect’s Resident Services Program allows affordable housing
operators to utilize a realistic comprehensive plan to serve residents living in
their affordable communities. The 365 Resident Services Platform delivers
educational content through its Learn TV Video Channel, providing 60 different
videos across 10 different categories, such as Parenting, Money Matters, Health,
Fitness, and more. Each video is hand selected and screened to make certain the
content is compelling and appropriate. Further, the 365 Resident Services Platform
creates linkage to local resources, a critical component to resident services,
through its Get Local Mapping System. It delivers information on schools,
medical services, child care and numerous other local resources. In addition, The
365 Resident Services Platform distributes community news, events and hosts
a resident communication platform. The 365 Resident Services Platform is
delivered in desktop and mobile versions, assuring that residents have 24-7 access
on multiple devices from any location.
"Traditionally, Resident Services Programs are organized on-site,
through scheduling an activity at a certain place and time," said 365 Connect
President and CEO Kerry W. Kirby. "With active lifestyles, families working
multiple jobs and children’s activity schedules, it is nearly impossible to
achieve a good attendance record to almost any on-site program."
There are many issues with on-site programs, Kirby stated. "On-site programs
are not always convenient to residents. They have a history of poor attendance and
are expensive to maintain. 365 Connect has been successfully delivering
relevant educational content and linkage to local resources for almost 10 years.
365 Connect’s Online Delivery method is a cost-effective solution
to serve residents of affordable housing communities with a proven success rate
that far exceeds on-site programs," Kirby said.
In a recent Two-Year Study of its Multifamily Internet Platforms, 365 Connect
tracked usage of affordable apartment dwellers by following activity on its
powerful Online Leasing Centers and Resident Services Platforms.
According to Kirby, the two-year Case Study delivers detailed evidence
of strong Internet usage by affordable apartment dwellers. Further, it provides
the best documentation to date that services delivered online touch more residents
than any other delivery method.
Federal, Regional, State and Local Housing Finance Agencies across the United States
actively promote the vital combination of affordable housing and services tailored
to specific resident populations. The majority of these Housing Finance Agencies
require affordable housing operators to create and implement a Resident Services
Program when utilizing their affordable housing financing and tax credit
"We have been quietly delivering services in this market since 2003, and over
the past few years, we have tracked online usage against on-site programs. We have
seen a large migration to access educational content online. For example, at one
community we serve, their on-site program attendance has dropped to near zero levels,
while they are experiencing in excess of 2,000 views a month on educational videos
on our Learn TV Platform. Residents clearly prefer this type of program.
The launch of this Comprehensive Online Resident Services Program
by 365 Connect delivers a total solution to developers, owners and managers
of affordable multifamily housing communities across the United States,” stated
365 Connect has been an innovator in delivering services to affordable
housing communities through its content rich, award-winning Resident Services Platform.
The 365 Resident Services Platform is one of the industry’s most
unique and robust Resident Services Platforms available in the industry
today. It is not only a proven resident retention tool and lease renewal platform,
but a powerful method to deliver services to residents across the Internet.
The assemblage and publication of various Case Studies and the Online Resident
Services Program demonstrates 365 Connect’s commitment to
deliver leading-edge technology platforms that work in unison with each other to
not only market, lease and retain residents in multifamily communities, but also
provide educational and resource materials to residents across the entire spectrum
of multifamily communities throughout the country.
About 365 Connect, LLC: Award-winning 365 Connect was
founded in 2003 by a team of multifamily housing professionals with the primary
goal of maximizing and accelerating online activities in the multifamily marketplace
that reduce costs and increase revenue. Committed to delivering innovative solutions
to meet the rapidly changing needs of the multifamily housing industry, 365 Connect
is the industry leader in designing and delivering an array of online platforms
that work in unison with each other to market, lease and retain residents in multifamily
communities. The 365 Connect Platform interfaces with social media, management
software, marketing platforms and a host of other third-party applications. It prides
itself in being one of the most integration-friendly platforms in the industry and
has proven to be so effective, that it has also gained acceptance with government
programs in affordable housing. 365 Connect designs technology to enhance
not only the user experience for property managers, but also prospects and residents
that utilize its platforms to find, lease and live in multifamily communities nationwide.